Refund policy

Last updated: August 25, 2026

We want every Ravello Uomo purchase to be handled clearly and fairly. This policy applies to purchases made through our online store and operates alongside all mandatory consumer rights.

Right of withdrawal

For online purchases delivered in Brazil, you may exercise the statutory right of withdrawal within 7 calendar days from the date you receive the product, in accordance with Article 49 of the Brazilian Consumer Protection Code. To start a request, contact us at support@kaioshbusiness.com before sending the item.

Return eligibility

Unless the return concerns a defective, damaged or incorrect item, products should be returned unworn, unused and in the same condition in which they were received, with original packaging and any included accessories. Footwear should only be tried on indoors on a clean surface.

Defective, damaged or incorrect items

Please contact us promptly if your order arrives defective, damaged or different from what you ordered. Include your order number and clear photographs when possible so that we can assess the issue and provide the appropriate remedy. Nothing in this policy limits rights guaranteed by applicable law.

How to request a return

1. Email support@kaioshbusiness.com with your order number and the reason for the request.
2. Wait for return instructions and the authorized return address.
3. Do not send items to an address shown on a shipping label without prior authorization.

Return shipping

When return shipping must be covered by Ravello Uomo under applicable law, or when we sent a defective, damaged or incorrect item, we will provide instructions for the approved method. Any optional exchange or return offered beyond mandatory legal rights will have its shipping terms confirmed before the return is authorized.

Refunds

Once entitlement to a refund is confirmed, we will initiate it using the original payment method. Financial institutions may require additional processing time before the credit appears. We will not impose any condition that reduces mandatory consumer rights, and statutory deadlines always prevail.

Exchanges

Exchange availability depends on stock. Contact us before returning an item so we can confirm the available options. If a direct exchange is not possible, the appropriate refund or alternative remedy will be offered in accordance with this policy and applicable law.

Contact

Questions or return requests: support@kaioshbusiness.com