Returns & Exchanges

Ravello Uomo is finalising the operational terms that will apply when ordering becomes available. No fixed return window, free-return promise or refund timeframe is advertised before those terms are confirmed.

Return Window

The final return window will be published before the store accepts orders and will apply from the date defined in that policy.

Eligibility

Eligible items will need to be returned unworn, unwashed, unaltered and with all original packaging and accessories. Product-specific exclusions, if any, will be disclosed before purchase.

Footwear Condition

Please try footwear only on a clean, soft surface until you are certain of the fit. Marked soles, creasing from extended wear or signs of outdoor use may affect return eligibility.

Exchanges

Size exchanges will depend on stock availability and the final policy. If the requested size is unavailable, the applicable refund or alternative process will be explained before the return is authorised.

Return Shipping

Responsibility for return shipping and any applicable fees will be confirmed in the final policy before orders are enabled. Ravello Uomo does not currently advertise free returns.

Faulty or Incorrect Items

If an item arrives damaged, defective or different from the order, contact us promptly through the Contact page and retain the packaging. Include clear photographs and the order reference so the issue can be reviewed.

Refunds

Approved refunds will be sent to the original payment method. The store-processing period and any additional payment-provider processing time will be published before ordering is enabled.

How to Start a Return

Use the Contact page and include the order reference and reason for the request. Do not send an item to an unconfirmed address; return instructions must be provided first.